faq

FAQ

faq

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more to enhance your shopping experience.

We offer a wide range of sports items, including apparel, footwear, equipment, and accessories for various sports like football, basketball, running, fitness, and more

After placing an order, you’ll receive a confirmation email with a tracking link. You can use this link to monitor the status of your shipment.

We offer standard and express shipping. Delivery times vary based on your location and selected shipping method, which will be displayed during checkout.

Yes, we ship to a wide range of countries. Shipping costs and delivery times will be calculated at checkout based on your destination.

We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and with tags attached. Please visit our Returns page for detailed instructions.

We provide detailed size charts on each product page to help you select the correct size. If you need further assistance, feel free to contact our support team.

Orders can be canceled or modified within 24 hours of placing them. After this period, the order will be processed, and changes may no longer be possible.

We accept various payment methods, including credit/debit cards, PayPal, and Apple Pay. All transactions are secure and encrypted.

Yes, we frequently run promotions and discounts. Sign up for our newsletter to stay updated on our latest offers and exclusive deals.

You can reach our customer support team through the Contact Us page, via email at hello@axcertro.com, or by phone at (+94) 775 499 507 .

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get in touch

Contact us for any inquiries or support, and we’ll assist you promptly.

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Feel free to send us a message, we’ll respond as soon as possible.